CompTIA A+ Prep

4-Star Top Job — DWD

IT Help Desk Technician

Troubleshoot hardware, software, and networks. Prepare for CompTIA A+ in 8 weeks and launch your IT career.

8 weeks18–22 hrs/week5 credentialsHybrid

$2,800

New Applicant

Apply Now Talk to an Advisor View Course Details →

$38,000–$72,000

Typical wage range

160 hrs

Total training hours

5 credentials

Industry recognized

6% (faster than average)

Job growth (2024)

Aligned with:CompTIA A+ CE (220-1101 / 220-1102)WIOA Title IIndiana DWD Next Level Jobs

What You'll Learn

Full curriculum broken down by module. Every topic is covered in class and assessed before you advance.

PC Hardware & Assembly

·Motherboards, CPUs, RAM, storage
·Power supplies and peripherals
·BIOS/UEFI configuration
·Component compatibility

Operating Systems

·Windows 10/11 installation and configuration
·macOS and Linux basics
·Command-line tools (CMD, PowerShell, Terminal)
·OS troubleshooting

Networking

·TCP/IP, DNS, DHCP
·Wireless networking
·Network troubleshooting tools
·VPN and remote access

Security

·Malware identification and removal
·Firewall and antivirus configuration
·Physical security and social engineering
·Data backup and recovery

Help Desk Operations

·Ticketing systems (ServiceNow, Jira)
·SLA management
·Customer communication
·Escalation procedures

Ready to Start Your IT Help Desk Technician Career?

WIOA and Next Level Jobs funding available for eligible Indiana residents. You must qualify — eligibility is not guaranteed. Self-pay options available.

New ApplicantApply to This ProgramFree to apply · takes 5 min

Questions? Talk to an Advisor